Returns & Exchanges

As an Interswag client, the goal for all ZIS Alumni Store customers is to feel 100% satisfaction with their purchase.

If for any reason you aren't satisfied, we're happy to facilitate an exchange or help return your item(s) within 14 days of receipt of your ZIS Alumni Store merchandise.

Interswag's custom printed garments are unique in nature, with every one printed by hand with love and attention in Akron, Ohio. 

Try as we might to be perfect every time we print, sometimes we miss something.

When manually putting ink on a garment, a design might be just a little off-center, or even slightly askew to one side and we didn't catch it.

If you received a product that doesn't meet your expectations, we'll be happy to make you happy.

Returns - Item(s) returned to the ZIS Alumni Store must be unworn, unwashed, undamaged or defective merchandise to receive a refund or store credit as a gift card.

Embroidered items cannot be returned. 

Since we print each product on demand, we don't carry inventory of finished products. As such, a $8.00 stocking fee will be levied per item. 

Customers are responsible for all shipping charges when returning an item(s) unless it's clear that item(s) were defective when they left our facility. Please note that we cannot refund original shipping charges. A refund will be issued in the original form of payment, less the stocking fee if warranted. 

All returns should be shipped via insured traceable mail in a secure package to:  

Exchanges - If you purchased an item from us and want to exchange it for a different color, size or style, we can work with you on that.

Since we print each product on demand, we don't carry inventory of finished products. As such, a $8.00 stocking fee will be levied per item plus an additional shipping charge to send the new products back to you. 

Embroidered items cannot be exchanged. 

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